Service Delivery

Our Commitment

The RedPeak Technology Framework is available in Data Centers throughout the world with service levels ranging from self-managed to 7x24 support, network availability guarantee, and other items specialized in SLA.

RedPeak provides real-time monitoring and an integrated trouble ticket system to deliver the appropriate service level.

Service Level Agreement

The RedPeak Service Level Agreement consolidates the agreements of multiple vendors. The SLA includes 7x24 smart hands support for hardware at the data center, operating system software support, data backups, network support, and application support and monitoring.