Service Desk

 

RedPeak Solutions Service Management is based on best practices, the ITIL framework and the international ISO 20000 standard.

RedPeak Portal

Created to meet the individual requirements of our customers the RedPeak Portal blends your service level agreement with client-specific management tools and the service desk. Through the portal you can track both service requests and the status of discrete projects.

The Portal settings are managed by the Portal Configurator. After our staff and initiated your Portal, you can use the configurator to set email alerts, add and manage pages, and administer users.

The Portal Home page is configurable to contain a grid console, alerts, an IT calendar and performance and capacity metrics as well as any third party or custom apps required.

The Service Desk shows service request status, project desk status, and annotations. Service Requests can be opened via email, by phone, or through this interface.

Historical reports for health checks and project deliverables are available in pdf format. Custom reports ranging from market analytics to system performance are made available through this interface.